Terms of Service

1. Who we are

Orchid Home and Business PA is a product of Orchid Horizon Limited, a small New Zealand studio based in Christchurch. It is a guided setup that configures Claude to work across your home and your work, on your own Claude account.

Orchid Horizon Limited is the company you are contracting with, and the one that takes your payment. Company number 9391143, NZBN 9429053317568, GST number 147-578-695. You can reach us at admin@orchidhorizon.com.

2. What you get

A one-off setup, yours to keep. It covers a questionnaire that captures how your home and work actually run, a preference file written from your answers, a guided setup that runs inside your own Claude along with the plugin that keeps it there, a first skill ready to use, three boards filled in from your answers and a getting started checklist.

We do not resell access to Claude or to any other AI platform. You bring your own Claude account on Pro or higher, and you are responsible for holding it. Nothing you receive is locked to us and you can keep changing it after our work is done.

3. Third-party tools

Claude is a product of Anthropic, PBC, and is a trademark of Anthropic. Orchid Home and Business PA is independent and is not affiliated with, endorsed by, or sponsored by Anthropic. Your use of Claude and any other third-party tool is governed by that provider’s own terms and policies, including their usage and billing terms.

4. Fees and payment

The setup is a single one-off purchase, not a subscription. The price is shown before you buy and there is no ongoing fee to us.

Prices are in New Zealand dollars and include GST. The price you see on the site is the price you are charged, with the GST component shown on your receipt rather than added at checkout. Our GST number is 147-578-695.

Payment is taken by Stripe, who handle the card details. We never see or hold your full card number. Stripe emails your receipt; we email your access code separately.

What the price does not include. You need your own Claude account on Pro or higher to run the setup. That is not optional and it is not included in what you pay us. Anthropic bills you directly for it, they set that price, and they can change it. If you cancel your Claude plan, the setup stops working, and that is not a fault in what we sold you.

Who can buy. You need to be 18 or older and able to enter a contract. That is not small print for its own sake: the setup runs on a Claude account, and Anthropic requires account holders to be 18, so a younger buyer could not hold the thing the setup needs.

Launch special. When a launch or promotional price is running, the site says what the offer is, what the standard price is, and the date the offer ends. The price you are charged is always the one shown at checkout.

5. Refunds and cancellation

Nothing in this section limits your rights under the Consumer Guarantees Act. If the setup is faulty or is not what we described, you are entitled to a remedy under that Act whatever else is written here.

Before you run the setup. You can cancel and get a full refund at any time before you run the setup and generate your preference file. Email us and we will refund it, no reason needed.

After you run the setup. Once the setup has been run and your preference file has been generated, the setup has been delivered and the files are yours to keep. We do not offer change-of-mind refunds after that point, because there is nothing to give back.

If something is wrong. That is different from changing your mind. Tell us what is not working and we will try to put it right. If we cannot, you are entitled to a refund under the Consumer Guarantees Act.

How to ask. Email admin@orchidhorizon.com from the address you bought with. Refunds go back to the card you paid with, usually within five to ten working days depending on your bank.

6. Your access code

Your access code is issued to you, for your own use. Please do not share it, pass it on, publish it or sell it.

What you may do with what you receive. Your answers and the preference file written from them are yours outright, with no strings from us. They are about your life and we make no claim on them. The tooling we supply, being the plugin, the skill, the boards and the checklist, is licensed to you for your own use and for the use of your household or your own business. Adapt it, rewrite it, build on it as much as you like. Please do not resell it, redistribute it or publish it as your own.

When we would withdraw access. We may withdraw your access code in three situations, and only these: if your purchase is refunded, if your payment is reversed or charged back by your bank, or if the code or the tooling is shared, resold or published contrary to this section.

On that last one we will contact you first and ask you to stop, and only withdraw access if it continues. The exception is a code or a file that has been published openly or offered for sale, where we may act straight away.

Withdrawing access stops you opening the questionnaire again. It does not reach into your own device. Anything you have already downloaded, including your answers file, your preference file and the plugin, stays yours and keeps working, because it runs on your own Claude account and not on ours.

If you think access was withdrawn in error, email us and we will put it back. A code that stopped working is far more often a dull technical problem than a decision anybody made.

7. No guaranteed outcomes

Nothing in this section limits your rights under the Consumer Guarantees Act. We still have to supply the setup with reasonable care and skill, and it still has to be fit for the purpose we described. Those guarantees cannot be contracted out of for a consumer sale, and we are not trying to.

What we cannot promise is a result. AI tools change, and what you get out of the setup depends on how you use it, so we do not warrant any particular outcome for your household or your work. That is different from the setup being faulty or not being what we described, which is covered in section 5.

8. Liability

Nothing in these terms limits rights you have under the New Zealand Consumer Guarantees Act or other non-excludable law. Subject to that, our total liability is limited to the amount you paid us for the setup.

9. Where we sell, and which law applies

New Zealand customers only. We sell this setup to customers in New Zealand. The price includes New Zealand GST, and we are not currently set up to sell without it, so checkout is limited to New Zealand.

If a purchase reaches us from outside New Zealand anyway, we will refund it in full and tell you why. You will not be left having paid for something we cannot properly sell you.

Which law applies. These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction over any dispute about them. If you are a consumer somewhere else, nothing here takes away rights your own country gives you that cannot be contracted out of.

10. Changes to these terms

We may update these terms. The date at the top of this page is always the version that is current, and the current version is the only one on the site.

Your purchase is pinned. The version live on the day you bought is the one that governs your purchase, and we keep a record of which version that was. A later change does not reach back and alter what you agreed to.

11. Contact

Questions about these terms? Email admin@orchidhorizon.com.